You need a valid flight ticket with flight number and departure date and must be at least 18 years of age. 

You can pre-order online max. 3 days before and up to 6 hours before your flight and pick up your purchase in the Unifree Duty Free shop at Istanbul airport.

You may find your flight number on your boarding pass, the booking confirmation of your airline or your travel agency as well as on the departure schedule of Istanbul airport.

The Unifree Click & Collect service is available to use for the Istanbul airport.

You can shop within the purchasing limits specified in accordance with the customs rules of the Republic of Türkiye. We are happy to provide you a PDF document with all necessary information about the allowances per passenger for arrival duty free shopping and departure duty free shopping at Istanbul airport.

Yes, you can choose whether you want to pick up your items before departure or after arrival.

Naturally, we'd like it all to run smoothly. If you haven't received an order confirmation, our customer service is available to help you further.

E-mail: service@unifree-shop.com

Telephone: +90 850 255 0 864

Whatsapp: +90 537 267 1364

Simply pay for your pre-ordered items when you pick them up at the Unifree shop at the airport. The price at the cash desk shall apply.

When collecting your ordered items, you can pay in the shop either with your credit card or in cash and in almost any currency. Our current payment options are Mastercard, Visa, MobilePay and Apple Pay.

You may cancel your reservation at any time in your account under "Orders" and even on the spot in the shop.

Please contact our customer service to have your pick-up date changed accordingly, or to find a new pick-up location in case of a gate change. 

E-mail: service@unifree-shop.com

Telephone: +90 850 255 0 864

Whatsapp: +90 537 267 1364